FAQ Category: Troubleshooting

These are questions related to troubleshooting the app, connections, and subscriptions

How do I add contacts?

From the contacts menu, you must send an invite via email. Once the invitation is accepted, that contact will be visible in your contacts list. From there, a teacher can initiate the first session via video call. For other troubleshooting questions, contact our 1ON1 Piano support team.

I don’t hear my piano when I press the keys, what do I do?

First, re-check your cable connections and make sure your piano is turned on. Within the app, you can locate the Advanced Settings tool, but the best way is to contact our 1ON1 Piano support team and we will get you on your way in no time.