Archives: FAQs

Will 1ON1 Piano work with Yamaha Disklavier?

Yes. 1ON1 Piano works with Yamaha Disklavier pianos. There are several generations of Disklavier and they each need individual configuration. If you have questions on how to configure your Disklavier, contact our 1ON1 Piano support team.

Will 1ON1 Piano work with QRS Pianos?

Yes. 1ON1 Piano works with QRS pianos. There are several generations of QRS and they each need individual configuration.  If you have questions on how to configure your QRS piano, check out this video on how to connect to the latest QRS piano (pnomation3) or contact our 1ON1 Piano support team.

How can I pay for a subscription?

You manage your subscriptions/billing through your play store, whether it’s Apple or Google Play. With any of the major credit cards available, you can simply click to purchase and your data will be encrypted within the app store. For more questions regarding billing, contact our 1ON1 Piano support team.

Can I digitize my sheet music in 1ON1 Piano?

While 1ON1 Piano does not offer any scanning functions yet, adding files to 1ON1 Piano is as simple as a click within the Curriculum menu. Files saved on your device can be added here to enhance your lessons. For further assistance with this, contact our 1ON1 Piano support team.

How do I add contacts?

From the contacts menu, you must send an invite via email. Once the invitation is accepted, that contact will be visible in your contacts list. From there, a teacher can initiate the first session via video call. For other troubleshooting questions, contact our 1ON1 Piano support team.

I don’t hear my piano when I press the keys, what do I do?

First, re-check your cable connections and make sure your piano is turned on. Within the app, you can locate the Advanced Settings tool, but the best way is to contact our 1ON1 Piano support team and we will get you on your way in no time.

How do I get started?

Download 1ON1 Piano from the app store (Apple Store or Google Play) Create a 1ON1 Piano account by signing in on your device. If you are a teacher, click the subscription tool and purchase your preferred plan. Locate your contacts and send an invite. As a student, accept your teacher’s invite to begin your first …

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What cables do I need in order to use 1ON1 Piano?

This depends entirely on both the model of your instrument and the model of whichever smartphone, tablet, or computer you’re using with 1ON1 Piano. Our questionnaire within the app as well as on our website can guide you to getting the correct cable for your setup.

Does 1ON1 Piano have good sound quality?

Not only does 1ON1 Piano offer high quality audio within its video chat feature, but it also contains powerful software designed to connect any digital piano to another, eliminating the need for an expensive microphone and speakers.