Archives: FAQs

Which computers can I use with 1ON1 Piano?

1ON1 Piano works only with Mac computers, either a desktop or laptop computer made by Apple. For specific requirements, visit your Apple store to see if your computer is compatible. You can also contact our 1ON1 Piano support team and we will make sure you have a compatible computer.

Which smartphones/tablets can I use with 1ON1 Piano?

1ON1 Piano works with most Apple iPhones and Android smartphones, as well as most iPads and Android tablets. For specific requirements, visit your Apple or Google play store to see if your device is compatible. You can also contact our 1ON1 Piano support team and we will make sure you have a compatible device.

How does 1ON1 Piano work?

1ON1 Piano works by synchronizing piano-to-piano data with video chat so that you are connected to the other user’s piano in real time during a lesson. You start by downloading 1ON1 Piano any of the following devices: Mac, iPhone, iPad, Android phone or Android tablet. When you open 1ON1 Piano, it guides you through the …

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What pianos can you recommend?

There are tons! Contact our 1ON1 Piano support team and we will share a guide that tells you everything you need to know to get the most out of piano-to-piano.

How do I get the app?

Go to the Apple App Store, or the Google Play store, and type “1ON1 Piano”, or follow these links.

How do I connect to my piano?

It’s simple. Open 1ON1 Piano, use the connection assistant, and it will guide you step-by-step through the process of connecting to your piano. The 1ON1 Piano Youtube channel also has tutorial videos to help you connect. Click here to see the playlist.

How do I know when someone is calling me?

To know if someone is calling you, you must have the app open. You will see a message appear, and you will hear an audible ringtone. In the near future, we will have push notifications available.

Does 1ON1 Piano provide chat?

At this moment, no. We are continually adding features, and chat will be coming soon. Stay tuned for further updates!